Job Description

Customer Services Representative

Northpine Ltd is a proudly Northland-owned timber manufacturer based in Waipu. We’re looking for a motivated Customer Services Representative to join our busy planning and sales office — supporting dispatch, freight coordination, and customer service across our Northpine and Northbeam brands.


About the Role

You’ll be the friendly first point of contact for customers, truck drivers, and contractors — keeping things running smoothly behind the scenes.

Your day will be varied, covering:

  • Generating and managing dispatch dockets for outgoing loads
  • Coordinating freight and delivery schedules with transport providers
  • Handling customer enquiries, orders, and phone calls
  • Maintaining and updating Northbeam Live and order confirmations
  • Assisting with invoicing, reporting, and export documentation
  • Monitoring and ordering stationery, consumables, and office supplies
  • Providing general administrative and customer service support across the team


What We’re Looking For

We’re after someone who: - Is organized, accurate, and calm under pressure - Has great communication and computer skills - Can build strong working relationships with customers, drivers, and internal teams - Enjoys multi-tasking and keeping on top of details - Has experience in an office, dispatch, or logistics environment (preferred but not essential)


Why Northpine?

Be part of a friendly, supportive team where everyone pulls together - A local company with a strong reputation in the timber industry - Competitive pay and genuine opportunities to grow and learn - Based in beautiful Waipu

If you’re proactive, enjoy variety, and like to see the results of your work every day, we’d love to hear from you.

Application for Position

Introduction

This is an application for employment with Northpine Ltd and forms part of the conditions of employment. It should be completed and signed by the applicant personally.

Job position You are applying for

Customer Services Representative

PERSONAL DETAILS

Citizenship/Work Status
Covid 19 vaccination status

Education Qualifications

Proof of these qualifications will need to be produced if this application is to be considered. Please include the name of the Institution/School, the years you attended and the qualifications received.

Previous Employment

Please include details of your most recent employment here. Use the spaces below to give details of other employment, working backwards from the most recent.

Reference checks

May we discuss your work record with your present and/or previous employer(s)?

Please give details of three referees who may be contacted (ideally, two former manager referees and one personal referee)

General

Are you currently studying or planning to study for any qualifications?
Have you ever been employed by Northpine or know any Northpine employee?
Do you have any criminal charges pending?
Do you have any unpaid fines or outstanding reparations owning?
Are you currently legally allowed to drive in New Zealand?
Have you ever been convicted of any driving offences?
As part of ongoing development, are you prepared to undertake training as directed by the Company during business hours?
In the last year of your present or most recent job, how many days were you absent from work apart from annual leave approved prior to the leave period
Are you a punctual person (ie on time)?
Are you prepared to work shifts (eg.night or weekend shifts)?
Have you any commitments which may prevent you from attending work?
Are you prepared to work extra time when required?
If successful, do you agree to receiving your wages directly into your bank account?

Health & Safety

The position for which you have applied may require you to perform tasks involving the following:

  • Lifting heavy articles
  • Stretching
  • Standing for long periods of time
  • Working in exposed conditions
Do you have or have you had any medical condition, injury, illness or disability that could reasonably affect your ability to carry out the work of the position applied for; or which could reasonably be expected to be aggravated or contributed to by the work you are applying for?
Musculoskeletal Strain, including Back Strain
Impaired hearing
Occupation Overuse Syndrome
Allergies to any substances
Skin infections
Blackouts or fits
Unable to work at height
Unable to work at night

This position may require you to wear safety equipment as outlined below. Do you have any reason for not wearing any of this safety equipment or clothing?

  • Overalls
  • Wet Weather Clothing
  • Safety Footwear / Gumboots
  • Ear Protection
  • Eye Protection
  • Hats / Hair Coverings
  • Gloves
  • Respiratory Protection
  • Plastic Aprons
Are you prepared to handle all products and materials used in the timber and wood product industry? Examples: Chemicals, water, machinery
Are you currently taking, or have you had in the past, any form of medication that is likely to affect your ability to work?
Manual Dexterity   You are able to work with:
Colour Blindness

Background History

Do you agree to undergo a Ministry of Justice criminal conviction history check if you are appointed to this role?
Have you been subject to a serious misconduct investigation, concluded and upheld or currently under investigation, within the last three years from any State Services employers?
Have you ever been convicted of a criminal charge?

Personal interests and Hobbies

What skills have you acquired in your hobbies, interests, sports clubs or community activities that you would like to include in your application?

Declaration

I authorise Northpine Ltd to obtain references to support this application and release the Company and referees from any liability caused by giving and receiving information.
I understand that, under the Privacy Act 2020, Northpine Ltd has certain obligations relating to the collection, storage and use of candidate's personal information. Examples of personal information may include contact details, information relating to personal or career skills, education and employment history, resumes, academic transcripts, interview notes, reference information and testing results. Northpine Ltd wishes to fully carry out its obligations under the Privacy Act.
I declare that to the best of my knowledge the answers in this application are correct and I understand that if any false or deliberately misleading information is given, or any material fact suppressed, I will not be accepted, or if I am employed, my employment will be terminated.  I also understand that any false information given in relation to my medical history may result in my loss of entitlement for any compensation from ACC or from the Company’s staff accident insurer.
Thank you for your application. Your submission has been received
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LINKS
SALES 

NORTHPINE ENQUIRIES

Email: sales@northpine.co.nz

Free Phone: 0508 432 115

CONTACT

Email: sales@northpine.co.nz

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